Contact Us & Support

Our friendly support team is here to help. Learn what information to share and when you can expect a response.

How can I reach out to your team for support?

Email

The best way to get ahold of our team is by writing [email protected].

Weekly Office Hours

Join us during our weekly office hours every Wednesday at 12pm ET - Join the Office Hours Meeting

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

1. Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.

2. If you are running into an error message, please pass along the error message in full.

3. Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!

When will I get a response?

Our team is online Monday-Friday and we aim to respond to every message within 1 business day.

Where can I direct sales related questions?

If you would like to discuss pricing or have a Total Cost of Ownership conversation please reach out to our team here: cloudstoragesecurity.com/contact

What if I'm interested in becoming a Cloud Storage Security Partner?

If you are a software vendor or service provider and would like to integrate or offer DataDefender as part of your service, please reach out to our team here: cloudstoragesecurity.com/contact